Privacy Policy

This Privacy Policy outlines the ways in which your personal information is collected, utilized, and disclosed when you browse or place an order on sierrarefine.com (the “Site”).

Your Personal Information Is Collected

When you visit the Sierra Refine Site, certain details about your device are automatically gathered. This includes data such as your web browser type, time zone, IP address, and any cookies stored on your device. As you navigate through the Site, we also collect information on the specific products or pages you view, the websites or search terms that directed you to the Site, and how you engage with the Sierra Refine Site overall. We refer to this data as “Device Information.”

We Use Various Technologies to Collect Device Information, Including:

Cookies: The small data files stored on your computer, mobile phone, or other device, often containing a unique anonymous identifier. To learn more about cookies and how to disable them, you can visit http://www.allaboutcookies.org.

Log files: These monitor activity on the Site and gather information such as your IP address, Internet service provider, browser type, referring and exit pages, along with timestamps of your visit.

Web beacons, tags, and pixels: These are small electronic files that help track how you interact with the Site.

When you make a purchase or try to place an order on the Site, please note that we collect specific details from you. The details include your billing, name, and shipping addresses, email address, payment details (such as credit card numbers), and phone number. We refer to these categories of information as “Order Information.”

In this Privacy Policy, The Term “personal Information” Includes Both Order Information and Device Information.

How do we use your personal information?

We use your Order Information that we collect generally to fulfill any orders placed through the Sierra Refine Site (including processing your order and payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Besides, we use this Order Information to:

- Keep in contact with you;

- Track and report your packages.

- Screen our general orders for potential risk or fraud;

- When in line with the preferences terms you have shared with us, provide you with information or advertising relating to Sierra Refine products or services.

We use the Device Information collected to identify potential security threats and fraudulent activity (especially by analyzing IP addresses), as well as to enhance and improve the overall performance of our Site. This includes generating insights on how users navigate and engage with the Site and evaluating the effectiveness of our marketing and advertising efforts.

Sharing Your Personal Information
We may share your Personal Information with third-party service providers to support the purposes mentioned above. For instance, our online store is powered by Shopify—you can find details on how Shopify handles your Personal Information at: https://www.shopify.com/legal/privacy. Additionally, we use Google Analytics to gain insights into user behavior on the Site. To learn how Google processes your Personal Information, visit: https://www.google.com/intl/en/policies/privacy/. If you wish to opt out of Google Analytics, you can do so at https://tools.google.com/dlpage/gaoptout.

Lastly, we may disclose your Personal Information when required to do so by law or regulation, in response to legal requests such as subpoenas or search warrants, or when necessary to protect our legal rights.

SMS Marketing and Consent

We may use your phone number and IP address to send promotional SMS messages about our services, products, and special offers. By providing your number, you literally agree to receive these messages from Sierra Refine. You can unsubscribe at any time by replying STOP to any SMS you receive. Standard messaging and data rates may apply. For additional assistance, reply HELP. We do not sell or share your personal information, including your phone number, with third parties for their marketing use.

Behavioural Advertising

As mentioned earlier, we use your Personal Information to deliver targeted ads or marketing messages that we think may be relevant to your interests. To learn more about how targeted advertising functions, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can choose targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

-Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You also have the option to opt out of certain targeted advertising services by visiting the Digital Advertising Alliance’s opt-out page at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter Sierra Refine Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights
If you are located in Europe, you have the right to access the personal data we hold about you and request that it be corrected, updated, or removed. To exercise these rights, please reach out to us using the contact details provided below.

Furthermore, if you are a European resident, please be aware that we process your data to fulfill any agreements we may have with you (such as when you place an order through the Site) or to pursue our legitimate business purposes as mentioned above. Please note that your information may be transferred to countries outside of Europe, including Canada and the United States.

Data Retention
When you purchase through the Site, we retain your Order Information for our records unless you request its deletion.

Changes
We may revise this Privacy Policy periodically to reflect updates to our practices or to comply with legal, regulatory, or operational requirements.

For more information about our privacy terms, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@sierrarefine.com or by mail using the details provided below:

Email: info@sierrarefine.com

Telephone: 1-‪(669) 200-9888‬

Address: 73 Omega Dr, Suite 100, Newark, DE 19713