FAQ
Why Choose Sierra Refine?
Empowering Your Business and Revolutionizing the Beauty Industry
By choosing our premium aesthetic equipment, you will benefit from top-quality products, advanced technology, and expert customer service to enhance your beauty business.
Reliable Support and Confident Choices with Sierra Refine
We deliver all-encompassing solutions, including expert guidance and training to help boost your beauty business's offer completeness.
Elevate Your Skills with Sierra Refine Expertise
Sierra Refine offers free, detailed training and instructional videos to ensure that aestheticians can confidently use our equipment and grow their beauty business.
Superior Warranty Support and Feel Free to Buy
Sierra Refine provides a 36-month warranty on all professional equipment to maintain their top efficiency, peace of mind, and minimal downtime for your business.
Sierra Refine Service Center - Your Partner
The customer selects Sierra Refine because of its quality service, fast issue resolution, reliable support, and free shipping on orders within the U.S. and many regions.
How Long Will It Take to Get My Order?
We ship via express door-to-door services such as DHL, UPS, and FedEx unless you specify a different delivery method.
Once we accept an order, we will process and ship it as soon as possible.
For potential global supply chain disruptions, delivery times may sometimes be extended.
What Training Do You Offer?
We offer buyers a free and detailed training bundle for aesthetic equipment. The bundle includes online personal training, clear video instructions, and detailed user guidance. Our detailed training aims to help you comprehend the aesthetic equipment quickly!
We also provide prerecorded HD videos, operational videos, and protocols of our aesthetic equipment.
We also offer free training certifications for clients who have finished our training series.
Do You Offer a Warranty on Your Aesthetic Machines?
Sure, we offer a 3‑year warranty on professional devices (consumables and handpieces excluded). See the Warranty Policy for full terms. and thorough quality inspections before delivery.
How to Place an Order on the Sierra Refine Website?
First, simply add the aesthetic equipment to your shopping cart and pay using a major credit card, Afterpay or Klarna on the checkout page. Second, check your address and confirm the order.
Once your payment is confirmed, we’ll begin processing and shipping your order immediately.
You can split your payment into monthly installments by selecting Klarna Installments at checkout. With this method, your order will be shipped first, and you'll make payments based on the installment plan you’ve arranged.
Is Shipping Cost Included in Your Prices?
Yes, we offer free shipping to the U.S. & many destinations — see our Shipping Policy for coverage and timelines.
Does Sierra Refine Offer Refunds?
Yes, for refund terms, you can check our Refund and Return Policy.
Can You Customize Sierra Refine’s Aesthetic Machines?
Yes, Sierra Refine offers our buyers customization options for all aesthetic equipment, including adding a logo or other branding elements upon your request.
Is It Safe to Pay on Sierra Refine?
We use SSL encryption to protect your personal and financial information during the checkout process. Our payment gateways provide additional layers of security to ensure safe and smooth transactions.
Need Help with Your Order?
For any shipping-related issues such as delayed deliveries, damaged packages, or missing items, feel free to contact us:
Email: info@sierrarefine.com
Phone (USA): 1-(669) 200-9888